Help, when the trip doesn't go to plan.
Questions about your trips, your account or Pro? Write to us — a person on the team reads every message. Many answers are quicker in the FAQ.
How getting help works.
We're a small, independent team, so we don't promise a response time we can't measure. We do promise a person reads what you send.
A person reads it.
Messages from this page and to our support email land in the inbox of the team that builds Wanderlust — no ticket bot, no autoresponder.
Most answers are one click away.
Plans and pricing, privacy, exporting trips and the mobile app are all covered in the FAQ.
Cancel without asking.
Cancel Pro any time in Settings — it stays active until the end of the period you paid for. Payment details live in the billing portal.
Three ways to get unstuck.
Write in, email, or fix it yourself in Settings — whichever is quickest for what you need.
Send a request.
Use the form below. Include the email on your account and what you were doing when it went wrong.
Open the form →Email support.
Write to support@wanderlustapp.io — screenshots and links are welcome.
Email support →Manage your account.
Cancel or resume Pro, update payment details, change your password or delete your account.
Open Settings →Worth a try before you write.
Four common snags and what fixes them.
I can't sign in.
Reset your password from the sign-in page. If you signed up with Google, use “Sign in with Google” instead.
I've run out of AI itineraries.
The free plan includes generous daily AI chat + 3 AI-built itineraries every 30 days; all three come back 30 days after your first. Pro makes them unlimited, and copying a city guide or a shared trip never counts.
My trip isn't available offline.
Offline Trip Mode is in the iOS app, not the website. Sign in to the app with the same account and your trips are there. Get the iOS app.
The person I invited can't join my trip.
Trip invites come from the trip's owner, who needs Pro. The person you invite can join on any plan, free included.
Tell us what's actually happening.
The more context, the easier it is to help: the email on your account, a link to the trip, what you tried.
Drop us a line.
Tell us what you need and we'll reply to the email you give us.
Browse resources
Common questions.
Pricing, plans, privacy, exports and the apps.
iOS appTrip Mode, offline.
Your trips on your iPhone, with no signal needed.
City guidesBrowse destinations.
Search cities and jump back into your next planning session.
ProductWhat Wanderlust does.
The planner, Trip Mode and sharing, feature by feature.
We're one email away.
Try the FAQ for a fast self-serve answer, or email the team directly. Either way, a person reads it.
Common places people land next
The pages that answer most support questions on their own — plus somewhere to go once yours is answered.